SentriLock FAQs Follow
❓ Quick Answers
📦 Where Can I Get a SentriLock Lockbox?
Purchase lockboxes at any Doorify MLS association store:
- Durham Regional Association of REALTORS®
- Johnston County Association of REALTORS®
- Raleigh Regional Association of REALTORS®
🔄 How Do I Transfer a Lockbox to Another Subscriber?
Email the following details to lockboxsupport@doorifymls.com:
- Full name of the new lockbox owner
- Lockbox serial number
- Written permission from the current owner (if the request is not submitted by them directly)
🔓 What is Touch-N-Show? (SentriGuard Only)
Touch-N-Show™ uses NFC (Near-Field Communication)—similar to Apple Pay.
To use:
- Open the SentriKey RE app.
- Tap the Touch-N-Show™ button.
- Tap your phone to the bullseye at the bottom of the lockbox.
You’ll see a green flashing light, and the key compartment will open.
If it doesn’t, pull the tab at the bottom of the lockbox.
Note: You won’t receive a notification when using Touch-N-Show™. It works only with SentriGuard® lockboxes.
🧰 What is SentriConnect®?
SentriConnect® allows listing agents to grant temporary access to:
- Out-of-area agents
- Consumers
- Vendors and contractors
Access can be scheduled up to 14 days in advance and granted for 30 minutes to 14 consecutive days.
A secure option—listing agents receive real-time notifications when the lockbox is accessed.
❌ My lockbox won’t open
Try the following:
- Ensure Bluetooth is on
- Open the SentriKey app nearby
- Confirm your credentials are current
If issues continue, contact support.
Contact SentriLock Support:
📞 (513) 618-5800
✉️ support@sentrilock.com
🔋 My lockbox battery is dead
Visit a Doorify MLS association store to borrow a Power Paddle, which provides temporary power to open the box and replace batteries
📱 “Session Expired” in the app
Your session timed out—just log back in to continue
📧 I didn’t receive my SentriLock welcome email
Contact Doorify MLS Support at:
📞 (919) 654-5419, option 1
✉️ support@doorifymls.com
📵 Exceeded device limit?
Contact Doorify MLS Support to reset your device limit:
📞 (919) 654-5419, option 1
✉️ support@doorifymls.com
🔐 Do I need a SentriGuard lockbox?
No—older SentriLock lockboxes still work.
However, SentriGuard offers:
- Faster access
- Better battery life
- Enhanced security
- Backup battery