Welcome to the Help Center!

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• Paragon: How to Set Up a Search with Automatic Notifications
  In Paragon on the top navigation bar, select Contacts then Add Contact. ​ Enter the contact’s name and email address, then select Save. On the left, you will have a list of menu options, click on B...

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• Paragon: Email Address Opted Out?
  Have you or one of your contacts been opted out from receiving emails from Paragon? You can opt yourself and/or your contact back in by clicking here.   Please note: A confirmation email will be s...

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• SentriLock Account Access via the DMLS Dashboard tool:
  Access to Sentrilock disabled? Sentrilock key not working for you? See potential solution below.To restore access, you will need to log into your DMLS Dashboard and reactivate your SentriLock Acces...

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• How to Select A Primary Front-End
  1. In order to select a primary Front-End, you'll need to visit your Doorify MLS Portal. To access your Doorify MLS Portal, you can click either View Account on the left-hand side of the page or by...

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• How to Select Multiple Front Ends
  MLS Choice empowers subscribers to select the MLS search platform that best suits their business needs, offering versatile solutions for daily tasks such as searching for listed properties, generat...

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• How to Update your Contact Information
  Start by accessing your Doorify MLS Dashboard at https://my.doorifymls.com/ and clicking View Account.   On the left hand menu in your TMLS Portal, click on My DMLS.   Once the menu expands, click...

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• How to Reset My Password
  To reset your password, go to your Doorify MLS Dashboard at my.doorifymls.com, then select Reset Password above the Password field.   Enter your Username in the field provided then click the Submi...

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• Subscriber Fees Adjustment FAQ
  Why Is Doorify MLS Increasing Subscriber Fees? The adjustment is necessary to maintain and enhance the collection of technologies and services that Doorify MLS Subscribers expect. It has been a lon...

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• How to Pay Your MLS Fees
  Doorify MLS invoices user fees on a quarterly basis.  The instructions below show how to make a manual payment.  For information for setting up autopay, please view this article:  Setting Up AutoPa...

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• How do I change my listing back to Coming Soon?
  How do I change my listing back to Coming Soon?   Coming Soon is only available as a listing’s initial status. Be sure to double-check the status field says Coming Soon prior to saving your listing...

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• Rules & Regulations
         RULES & REGULATIONS Revised August, 2024 The Rules & Regulations are subject to change, and this document is updated frequently.   TABLE OF CONTENTS   LISTING PROCEDURES SECTION 1 LISTING ...

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• Migration Guide to New Paragon
  Review your saved searches, CMAs, and other key items in Old ParagonTo ease the work associated with migrating your data from the old to the New Paragon system, we recommend that you review the co...

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• New Paragon FAQ
  Why are we launching a new Paragon system?  Minimizing Listing Update DelayWith the Old Paragon system we are experiencing a listing update delay of 20+ minutes.  With New Paragon we are moving ...

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• MLS-Only Subscription Frequently Asked Questions
  Q: What is this about?  A: At some point in 2025 any Licensed Broker from the North Carolina or Virginia Real Estate Commissions or respective State Appraisal License will be able to join Doorify M...

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• Choosing Your MLS Front End FAQ
  1. What is MLS Front End of Choice?  Front End of Choice, or MLS Choice, empowers agents to choose the MLS system that works best for them. Through June 4th, you may try out all three offerings—Mat...

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• Doorify MLS Staff Directory
  Contact Departments Dept Name Email Address Support Support@DoorifyMLS.com Data Integrity DataIntegrity@DoorifyMLS.com Data Feeds DataFeeds@DoorifyMLS.com Communications Department Comms...

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• FAQ: Changes to DMLS from the NAR Settlement August 6th, 2024
  Questions will be updated as more information becomes available.Please reference this document or NCR can be reached through their legal hotline at (336) 294-1415 legalhotline@ncrealtors.org or the...

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• Top Reported Support Issues: Week of June 24th, 2024
  1. How do I list a camper on a rental lot?   Campers are classified as personal property. If a land transfer is part of the transaction, the listing should be categorized under the Land Class in th...

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• Top Reported Support Issues: Week of June 17th, 2024
  1. How do I email/share docs with Flexmls? Did you know that as a Flexmls user, you do not have to download the docs individually and email them separately like you do with Paragon and Matrix? When...

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• Top Reported Support Issues: Week of June 10th, 2024
  1. Stuck in a loop? When I click the Paragon or Matrix tile on the dashboard it loops me back to the dashboard and I cannot access the system. This is caused by logging out of Paragon or Matrix dir...

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• Top Reported Support Issues: Week of June 3rd, 2024
  1. Is there a difference between Flexmls and the Listing Manager?   FBS is the company that developed both Flexmls and the Listing Manager, which are separate systems. Flexmls is a Front End where ...

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• New Triangle MLS Website - Frequently Asked Questions
    Why did TMLS make a new website? Triangle MLS developed a new website to refresh the older, outdated website. The new public-facing TMLS website aims to communicate the value of an open, secure...

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• Top Reported Support Issues: Week of May 27th, 2024
  1. Can I have an estate sale or yard sale while my listing is in a Coming Soon or Hold status? Showings are not allowed when a listing is in Coming Soon or Hold status. Estate sales and yard sales ...

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• Top Reported Support Issues: Week of May 20th, 2024
  1. May potential home buyers join a Licensed Home Inspector during inspections? According to the Licensed Home Inspector Subscriber Agreement, the Licensed Home Inspector subscription is personal t...

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• Top Reported Support Issues: Week of May 13th, 2024
  1. Can I email documents to my clients through the Flexmls client portal? You cannot email documents through the client portal; however, if you have the documents turned on for viewing, your client...

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• Doorify MLS Support
  Quickly access support options for Doorify MLS Subscribers. Top Issues Link to Help Center Article Caught in a Loop? If you are redirected to the SSO dashboard when trying to access MLS... Da...

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